This job offer is not available in your country.

Product Manager, Customer Experience and Business Trends

ConfidentialBengaluru / Bangalore, India

9 days ago

Job description

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

Do you want to contribute to Amazon&aposs latest Generative Artificial Intelligence (GenAI) efforts, with a focus on automating business processes We are looking for a candidate who can balance technical skills with rigorous business acumen.

In the Customer Experience and Business Trends (CXBT) org, we obsess over Amazon&aposs customer experience, proactively finding ways to improve it. To do this we use multiple advanced methodologies, including in-house tech tools and AI. In this role, you will be using, and developing, our state-of-the-art AI tools, to proactively monitoring the live Amazon site for issues, working with the tech teams to ensure these are fixed.

Key job responsibilities

Design and build proof of concept experiments that best describe the quality of the customer experiences : write scripts to automatically and continually assess the state of Amazon customer experience
Collaborate with cross-functional teams (including Product Managers, Technical Program Managers, and engineering teams) to ensure the timely resolution of identified issues
Create product / feature proposals to scale and automate the process of evaluating those customer experiences
Implement technical solutions from conception through deployment, including architecture decisions and implementation strategies
Drive operational excellence through monitoring, troubleshooting, and continuous improvement. Report and summarize key issues

About The Team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products, services, ideas and various ways of leveraging data to influence product and service offerings- for almost every business at Amazon-for every customer (e.g. Consumers, developers, sellers / brands, employees, investors, streamers, gamers.)

Basic Qualifications

Self-starter, motivated, and extremely organized; A passion for technology and for learning

Technical Degree (Computer Science, Maths, Engineering or equivalent) and / or relevant tech experience.

1+ years working in software (Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps) and / or technical product / program management

Proficiency with one or more general purpose programming languages including but not limited to : Python, Java, Javascript, Typescript

Data analysis experience, such as proficiency in using the Pandas framework in Python for data manipulation, cleaning, and exploration

Experience with Intermediate level of Excel

Fluent written and verbal communication skills in English

Preferred Qualifications

Experience working with Amazon Web Services, or equivalent cloud-based infrastructure services

Experience with AI / ML, including GenAI and LLMs

Experience working with and writing algorithms, data structures, complexity analysis, and object-oriented software design

Experience with feature delivery and tradeoffs of a product

Experience owning / driving roadmap strategy and definition

Experience contributing to engineering discussions around technology decisions and strategy related to a product

Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Excellence in technical communication across all seniority levels

Interest in e-commerce and Generative AI solutions

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you&aposre applying in isn&apost listed, please contact your Recruiting Partner.

Show less

Skills Required

Ml, Java, Amazon Web Services, Pandas, Typescript, Ai, Javascript, Excel, Python

Create a job alert for this search

Product Manager • Bengaluru / Bangalore, India