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Merchant Experience Specialist, PG
ConfidentialBengaluru / Bangalore25 days ago
Job descriptionCommunicate clearly in English and Hindi; knowledge of South Indian languages preferred Follow standard process workflows to resolve customer problems Meet daily productivity and quality targets Listen actively, remain flexible, and incorporate feedback
Key Deliverables
- Handle customer account and transaction queries across channels
- Build trust and deliver accurate resolutions in a timely manner
- Escalate issues effectively to support functions as needed
- Recommend and support process improvements
Role Responsibilities
Skills Required
Communication Skills, Customer Support
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Experience Specialist • Bengaluru / Bangalore