Role Overview
As a Business Development Associate – Renewals, you'll play a critical role in driving customer retention and revenue growth. You'll engage with existing customers—primarily parents and students—to renew subscriptions, deepen relationships, and identify opportunities for upselling. Your success will be measured by your ability to convert renewals, enhance customer satisfaction, and contribute to Bhanzu's long-term impact in the US market.
Founded by Neelakantha Bhanu
Bhanzu is led by Neelakantha Bhanu, the World's Fastest Human Calculator and a TEDx
speaker. With over 30,000 students across 15+ countries, we're reimagining math education
through concept-first instruction, real-life application, and high-energy learning
environments.
Key Responsibilities
- Renewal Outreach : Initiate timely and personalized communication with customers approaching the end of their subscription cycle.
- Consultative Selling : Understand customer needs, showcase learner progress, and position Bhanzu's programs as essential for continued growth.
- Upsell Opportunities : Identify and pitch relevant upgrades or additional programs that align with the learner's journey.
- Customer Insights : Gather feedback and relay insights to internal teams to improve offerings and retention strategies.
- Pipeline Management : Maintain accurate records of renewal status, customer interactions, and performance metrics using CRM tools.
- Relationship Building : Foster trust and loyalty by delivering exceptional service and demonstrating genuine care for learner outcomes.
Desired Candidate Profile
Excellent communication and interpersonal skills with a persuasive, empathetic approach.Familiarity with CRM platforms like Salesforce, HubSpot, or Zoho.Self-starter with strong organizational skills and a results-driven mindset.Passion for education and belief in Bhanzu's mission to transform math learning.Prior experience engaging with US-based customers is a strong advantage.What We Offer
Competitive salary and uncapped incentives.Comprehensive training and mentorship.Dynamic and inclusive work environment.Opportunities for rapid career growth.Exposure to the EdTech industry and innovative learning solutions.Why Join Bhanzu
Be a part of a company shaping the future of educationFast-paced learning with strong mentorship and collaborationCompetitive salary with attractive performance-based incentivesOpportunity to grow with a rapidly expanding product lineSkills Required
Salesforce, Zoho, Hubspot