Customer Care Executive

About the Company :   Allen Lund company is a Nationwide Logistics provider in the US and Canada.

We have 41 offices and over 650,000 shipments managed annually.

The company is Headquartered in Los Angeles with 2 offices in India Job Summary :  We are seeking a dedicated and skilled Customer care Executive to join our team.

The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.

Key Responsibilities : ∙   Handle incoming and outgoing calls with professionalism and courtesy.

• ∙   Provide accurate information to customers regarding our logistics services.
• ∙   Resolve customer inquiries and complaints efficiently and effectively.
• ∙   Maintain detailed and accurate records of customer interactions in the database.
• ∙   Collaborate with team members to enhance customer satisfaction and improve service processes.

∙   Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Qualifications : ∙   2-3 years of experience in a call center or customer service role.

∙   Flexibility to adapt to changing work environments and schedules.

Location :  Chandigarh Shift :  Day Shift Experience :  2-3 years What We Offer : ∙   Competitive salary and performance-based incentives.

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