Customer Success Manager

Location : Mohali, India

Stipend : 15,000 (with a chance of performance based PPO)

Duration : 6 months

Summary :

Seeking a Customer Success Executive - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.

​ Your Roles and Responsibilities :

• Manage relationships with International clients to ensure successful onboarding, product adoption, retention, and satisfaction.
• Guide and support customers in becoming strong advocates for our products through regular communication and consultation.
• Understand customer business objectives and help them achieve success using our SaaS solutions.
• Proactively identify common issues and resolve them swiftly and professionally.
• Act as the voice of the customer internally and coordinate with support, product, and engineering teams.
• Identify and develop opportunities for up-selling or expanding product usage.
• Respond to customer queries via email, phone, and video calls with clarity and confidence.

Qualifications :

Show more

Show less

Skills Required

Customer Success, Communication