Customer Care Executive

We are seeking a Customer Care Executive to serve as the first point of contact for our customers. This role is crucial for ensuring customer satisfaction by handling inquiries, resolving issues, and providing support across various communication channels.

Roles and Responsibilities

• Handle inbound and outbound calls, emails, and other forms of communication from customers.
• Respond to customer inquiries and resolve issues promptly, efficiently, and professionally.
• Provide accurate information about products, services, and company policies.
• Escalate complex issues to the appropriate department or senior staff when necessary.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Follow established communication procedures, guidelines, and policies.
• Collaborate with team members to ensure a cohesive and positive customer experience.
• Strive to meet and exceed customer satisfaction and performance metrics.

Skills Required

Skills Required

Inbound Calling, Outbound Calls, Communication Skills, Interpersonal Skills, Customer Relationship Management, Customer Service