Opening For Desktop Support Engineer L1

Role & responsibilities

• Handling tickets Service Now tool & HPSM Tools
• Responding end user calls on mail and calls
• Taking remote and resolve the application related issues
• Updating the information on ticketing tools
• Assigning calls to engineers
• Follow up with engineers and users and get the updates to close the calls

Skills Required

Networking Basics, Windows Support, Hardware Troubleshooting, Active Directory, Remote Support, ticketing systems