UCCX App Support Engineer
ConfidentialMumbai, India5 days ago
Job descriptionBE / BTech in EC / CS with 2 years of relevant work experience Programming skills on c / c++ / java / javascript Use of API testing tool like Postman / SoapUI Work experience in Contact Center technology like, ACD, IVR, CTI is preferred Work experience in UCCX scripting and Finesse customization is added advantage Understanding of Networking technology and working with database system is preferred L1-level support for the Cisco UCCX PS-Apps ecosystem. Strong understanding of IVR scripts. Proficiency in ServiceNow integration with Finesse CTI. Perform regular system health checks. Troubleshoot and resolve application issues related to IVR scripts and Finesse integration.
Job Description
- Experience : 2 years
- Location : Mumbai
Skills
Job Description & Responsibility
Skills Required
Database System
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Support Engineer • Mumbai, India
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