Desktop Support Engineer 2

We are seeking a skilled Desktop Support Engineer 2 to join our IT team in India. The ideal candidate will be responsible for providing technical support and troubleshooting for end-user computing devices, ensuring a seamless and efficient working environment for our staff.

Responsibilities

• Provide technical support for desktop, laptop, and other end-user computing devices.
• Troubleshoot hardware and software issues for users.
• Install, configure, and maintain operating systems and software applications.
• Respond to user inquiries and issues via helpdesk tickets, phone, and in-person support.
• Assist in the setup and deployment of new workstations and peripherals.
• Maintain inventory of IT assets and ensure security compliance.
• Document support processes and maintain knowledge base articles.

Skills and Qualifications

Skills Required

Active Directory, Windows Os, Hardware Troubleshooting, Networking Basics, Remote Support