Associate Engineer-Desktop Support

Description

We are seeking an Associate Engineer-Desktop Support to join our team in India. The ideal candidate will provide technical assistance and support to our end-users, ensuring optimal performance of desktop systems and applications.

Responsibilities

• Provide technical support and troubleshooting for desktop hardware and software issues.
• Install, configure, and maintain desktop systems and applications.
• Assist users with software applications and operating system issues.
• Perform regular maintenance tasks including updates and backups.
• Document support requests and resolutions in the ticketing system.
• Collaborate with IT teams to implement new technologies and solutions.
• Train users on new software and hardware technologies.

Skills and Qualifications

Education

Diploma, Master in Computer Management (M.C.M), Bachelor of Science (B.Sc), Master in Computer Application (M.C.A), Bachelor Of Technology (B.Tech / B.E)

Skills Required

Active Directory, Windows Os, Troubleshooting, Networking Basics, Remote Support, Hardware Maintenance, Software Installation, ticketing systems , Customer Service, Desktop Support