This job offer is not available in your country.
Assistant Manager - Customer Service
ConfidentialThane20 days ago
Job descriptionManager Operations NA Not Specified Contact Center Business Partner All Business teams for BAU follow up NA Timely Delivery of MIS and Dashboard to ensure seamless Contact Center Delivery Data analytics for relevant update across Email Desk, Inbound and Webchat Communication Management through Business processing unit Follow up at functional level to ensure customer communication is closed with in TAT Basis information on Insurance Decision making Solution oriented Technology Digital Analytics Not specified Interpersonal skills Communication skills Creative thinking skills Supervising / Leadership skills Teamwork Skills Influencing skills Relationship Building skills Decision making skills Graduation with Insurance subject knowledge BIU Not Specified 5 Years in Insurance, BIU, Operations Management for BFSI
A. Position Overview
Position Title
Asst Manager Operations
Department
Customer Service
Level / Band
NA
B. Role Summary
- All KPIs should be measured across
- Monthly / Weekly Dashboards
C. Organizational Relationships
Reports to
Supervises
D. Job Dimensions
Geographic Area Covered
Stakeholders Internal
External
E. Key Result Areas (In Bullet points)
F. Competencies
G. Skills Required
Technical
Behavioral
H. Incumbent Characteristics
Essential
Desired
Experience
Skills Required
Customer Service, Data Analytics, Dashboarding, Mis Reporting, Operations Management
Create a job alert for this search
Customer Service • Thane
Related jobs
%20Pvt.%20Ltd.%5D)
- Promoted
Assistant Manager
FoundeverNavi Mumbai, Maharashtra, India Candidate should be from International Voice process.Candidates from International Telecom background would be preferred.
This role is opened only for diversity candidates.Total Work Experience : 8-1...Show moreLast updated: 6 days ago
- Promoted
Assistant Manager-Customer Service
ConfidentialNavi Mumbai, Mumbai Team Leadership and Management : Supervision : Providing guidance, direction, and leadership to a team of customer service representatives.
Training and Development : Training new team members, cond...Show moreLast updated: 8 days ago
- Promoted
Assistant Manager
Saint-Gobainmumbai, maharashtra, in To develop and expand the business in Industrial & building segments in assigned / territory.Responsible to deliver targets on sales volume, price and grow the business significantly & consistently....Show moreLast updated: 24 days ago
- Promoted
Assistant Manager - Customer Relationship Manager
ConfidentialMumbai, India Develop and implement strategies to enhance customer experience and satisfaction.Manage and resolve customer complaints and issues to ensure customer retention.
Conduct regular customer interactions...Show moreLast updated: 8 days ago
- Promoted
Assistant Manager
TessolveKalyan-Dombivli, IN Position : Design Verification- Manager Engineering.Experience : 12+ years relevant experience.Location - Bangalore / Hyderabad / Chennai / Noida.
To be successful in this role you will : .Seeking highly moti...Show moreLast updated: 3 days ago
- Promoted
Service Delivery Manager
LTIMindtreemumbai, maharashtra, in We at LTI Mindtree hiring for Service Delivery Manager.Education : Bachelors / Master's Degree in Computer Science or equivalent.
Minimum Experience : 8-16 years.Notice Period : Immediate Joiners to 30 d...Show moreLast updated: 3 days ago
- Promoted
Customer Service Manager
AllThingsBabymumbai, maharashtra, in AllThingsBaby is dedicated to bringing top-rated products from renowned global brands to parents in India.Our goal is to continually expand our portfolio with essential, convenient, and high-qualit...Show moreLast updated: 2 days ago
- Promoted
Client Services Manager
AuthBridgeMumbai, Maharashtra, India Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
Coordinate onboarding and implementation processes for new cli...Show moreLast updated: 5 days ago
- Promoted
Assistant Manager - Customer Engagement
ConfidentialMumbai Managing office administration assets and.Banking of Initial & Renewal Premium.Managing Petty cash & vendor payments.Retention of Surrender Requests.
Execution of all Service Requests - Post.Reverti...Show moreLast updated: 30+ days ago
- Promoted
Assistant Manager Sales(BFSI)
ImpactQAmumbai, maharashtra, in Featured by Everest Group among the top QA companies to watch out for, ImpactQA is a global software testing and quality assurance consulting company that provides services such as Quality Engineer...Show moreLast updated: 30+ days ago
- Promoted
Manager- Customer Service
ConfidentialMumbai, India With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and...Show moreLast updated: 8 days ago
- Promoted
Assistant Manager - CRM Operations
EmeritusMumbai, IN Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 30+ days ago
- Promoted
Assistant Manager
Paisabazaarmumbai, maharashtra, in B2C sales, tele sales, inside sales, outbound sales.Designation- Assistant Manager.Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of custome...Show moreLast updated: 6 days ago
- Promoted
Service Delivery Manager - Customer Care
CMA CGMthane, maharashtra, in Customer Care is specialized in the various services viz.Bookings, Documentations (Exports and Imports), Freighting and Invoicing, Cargo Readiness, HO Docs, DDSM and Customs Filing.The team needs r...Show moreLast updated: 14 days ago
- Promoted
Assistant Manager Worforce
TPmumbai, maharashtra, in Schedule Creation & Adherence : .Develop employee schedules based on forecasted workloads, service level targets, and productivity requirements.
Consider factors such as call volumes, customer demand ...Show moreLast updated: 19 days ago
- Promoted
Customer Service Manager
PSIPL [Property Solutions (India) Pvt. Ltd.]mumbai, maharashtra, in PSIPL offers a comprehensive range of smart, innovative facilities management solutions that target cost effective, sustainable results at our clients’ facilities and workplaces.Our offerings inclu...Show moreLast updated: 30+ days ago
- Promoted
Assistant Manager - Customer Service & Planning
ConfidentialMumbai, India Planning & Customer Service – Organized Retail.Manufacturing Operations & SCM.The Supply Chain Customer Service Assistant Manager oversees the complete order-to-delivery cycle, ensuring service lev...Show moreLast updated: 8 days ago
- Promoted
Assistant Manager - Customer and Distribution Services
ConfidentialThane The Developer will be responsible for designing, developing, and maintaining applications.The ideal candidate should have a deep understanding of application architecture principles and best practi...Show moreLast updated: 20 days ago