Customer Service Manager

Company Description

AllThingsBaby is dedicated to bringing top-rated products from renowned global brands to parents in India. Our goal is to continually expand our portfolio with essential, convenient, and high-quality products to meet the needs and satisfaction of parents. Our company culture values self-driven and team-oriented individuals who take ownership in their roles. Join us if you resonate with these values.

Role Description

This is a full-time on-site role for a Customer Service Manager located in Mumbai. The Customer Service Manager will be responsible for overseeing customer service operations, ensuring customer satisfaction, and providing outstanding support. Daily tasks include managing customer service staff, handling customer inquiries, resolving issues efficiently, and maintaining high service standards. The role involves analyzing customer feedback, implementing improvements, and ensuring a seamless customer experience.

Qualifications

• Customer Satisfaction, Customer Service Management, and Customer Support skills
• Strong Analytical and Communication skills
• Excellent problem-solving abilities and attention to detail
• Ability to lead and motivate a team
• Bachelor's degree in Business Administration, Marketing, or a related field
• Previous experience in a customer service leadership role is a plus
• Proficiency in using customer service software and tools