IT Support Staff - System Admin

Job Description

RADISE India - Smart Infrastructure Group (SIG) is a Infratech company based in United States with office in Hyderabad looking to hire a IT Support resouce.  The incumbent in this position as the company’s Information Technology Specialist will be responsible for Office 365 and SharePoint administration; providing End-user support and training for hardware and software and collaborating with the IT Manager to ensure operational security, Maintenance and Governance.

Key Duties and Responsibilities

• Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability and reliability
• Administration, support and configuration of MS Office O365 for staff
• Maintenance / sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)
• Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and content
• Administer and support an enterprise-level Microsoft Exchange infrastructure
• Troubleshoot Exchange related issues when alerted by monitoring software
• Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc)
• Providing end-user support for all PC based hardware, applications and services
• New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
• Maintain and provide support for all IT infrastructure
• Provide tier 1 and tier 2 support and troubleshooting
• Troubleshoot OS, network and storage related issues
• Responsible for logical and physical controls of the company’s IT system by providing, on a quarterly basis, documented assurance that access to computer resources (data, equipment and facilities) is reasonable and restricted to authorized individuals
• Perform software upgrades and patches (bios, firmware upgrades, etc.)
• Troubleshoot various Office 365 issues including connectivity and mobility
• Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings

Qualifications