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IT Support Specialist
ConfidentialHyderabad / Secunderabad, Telangana30+ days ago
Job descriptionProblem solving and analytical skills. Good English verbal and written communication skills. Strong interpersonal skills able to interact with multiple people in different business roles. Knowledgeable in Incident Management process.
Essential Duties
- Identifies problems, research answers and provide end users with corrective steps to resolve technical issues remotely.
- Contributes to the knowledge base by creating relevant articles.
- Complies with agreed upon service level agreements (SLA) with the business.
- Updates job knowledge by attending online courses, educational opportunities, or trainings given by different IT teams.
- (optional) Participates in non-work related activities to improve soft skills and personal networks.
- Adheres to Koch Market Based Management (MBM) Guiding Principle
Basic Qualifications
Skills Required
service level , Compliance, It Support, Management, Data Science, Incident Management, Interpersonal Skills, Digital Transformation
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It Support Specialist • Hyderabad / Secunderabad, Telangana