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Manager Regional Operations - Bangalore (m / f / d)

Manager Regional Operations - Bangalore (m / f / d)

ConfidentialBengaluru / Bangalore, India
9 days ago
Job description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As we expand our operations in South India, one of the fastest-growing bus markets in the world, we are looking for a motivated & driven Regional Operations Manager to help us drive operational excellence.

Based in Bangalore, this is an exciting opportunity to play a pivotal role in ensuring the seamless execution of our ground operational excellence, data analysis and vendor management processes!

About The Role

  • Manage day-to-day interactions with operators, ensuring seamless service and supporting vehicle preparation and customization
  • Manage a team of Operations Associates on the ground, guiding them to execute daily tasks efficiently and ensuring overall operational success
  • Build and nurture strong relationships with bus stations and operators, fostering collaboration and smooth operations
  • Monitor and improve operational KPIs, ensuring operators adhere to our processes and standards, while identifying and solving risks
  • Work with operators to optimize platform data and processes, gathering feedback to drive improvements
  • Support operators with training content for drivers, ensuring they provide excellent service and meet quality standards
  • Conduct and manage audits, as well as gather stakeholders' feedback to ensure operators comply with safety regulations and operational standards
  • You will travel across South of India (30% of time)

About You

  • Bachelor&aposs degree in business, engineering, or a related field
  • 5-7+ years of work experience in operations management, ideally within rapidly scaling startups in transportation, logistics, mobility, or delivery sectors
  • Experience in managing and training ground team is a strong plus
  • Experience in designing operational processes is a strong plus
  • Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
  • Deep understanding and expertise in the South India consumer tech landscape
  • Resilience to navigate and thrive in fast-paced, high-pressure environments.
  • Keen attention to detail with an unwavering pursuit of excellence
  • You are organized and autonomous, have a team and customer-oriented working style and consider yourself a travel enthusiast with a proactive attitude towards challenges
  • Fluent in 2 of the languages : Kannada, Tamil, Telugu, and Malayalam
  • We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don&apost meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

    What We Offer

  • Travel perks : 12 free Flix vouchers + 12 discount vouchers for friends & family.
  • Work from (M)Anywhere : Depending on your role, work from another location for up to 60 days per year.
  • Hybrid work model : We are an office-first company, but we offer flexibility to balance work and life.
  • Wellbeing support : Access confidential 1 : 1 counselling, courses, and stress management for yourself and up to four family members.
  • Learning & Development : Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
  • Mentoring Program : Connect with experienced colleagues to gain insights and accelerate your career.
  • To view more local benefits specific to each office location, please check out this link : Locations - Flix Career

    Why Join Flix

    At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.

    As we continue to expand across the globe, you can make a real difference in how we work.

    If you're ready to grow and lead your journey, Flix is the place for you!

    Show more

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    Skills Required

    Analytical Skills, Data Analysis, Vendor Management, Operations Management

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    Operation Manager • Bengaluru / Bangalore, India

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