Manager, Business Operations

Bangalore

Our Patient Access team is a scaled leader in the HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions for more than 30 years. Further advanced by its recently expanded non-commercial specialty pharmacy, to support enhanced distribution of cold-chain and ambient free goods products, we are committed to driving patient outcomes and improving healthcare accessibility through its extensive experience while currently supporting more than 2.5 million patients and over 100 unique brands across more than 25 disease indications.

Neovance delivers streamlined, outcomes-driven patient support solutions that help clients achieve their goals of getting patients on and staying on therapy. More agile and responsive than traditional providers, Neovance leverages 30+ years of experience and a proprietary CRM platform that enables real-time adaptability and better analytics. This allows us to drive patient access and optimize program performance. Our core services include HUB, Patient Assistance Programs (PAP), nursing, field reimbursement, and non-commercial pharmacy. With a flexible model and commitment to client success, we help patients access the therapies they need—when they need them.

We are seeking Manager, Business Operations to

• Learn the processes involved across different business units and implement comprehensive tools and solutions.
• Provide business insights to operations teams to improve quality, productivity, customer satisfaction, processes through quantified information and actionable levers.
• Actively engage in the identification, development, tracking, monitoring, and evolution of KPIs (Key Performance Indicators) to enable data driven business decisions.
• Support and drive data loading, processing, and reporting work within the Business
• Performance databases to enable tracking and evaluating business performance.
• Assist in updating business reports both via frontend dashboards and through backend code such as Spotfire, MS Excel skills (Advanced formulas, Power Pivot, Data Modelling and VBA macro), SQL or SharePoint as the business dictates.
• And all other duties as needed or assigned.

Qualifications (Minimum Required)

Experience (Minimum Required)

Preferred Qualifications Include

Physical Demands / Work Environment

Please note that Neovance conducts all official hiring processes exclusively through verified channels. We do not extend employment offers or confirm hiring decisions based solely on email communication. We encourage you to be vigilant against fraudulent hiring messages—especially those offering unusually high pay, requesting personal information early in the process, or claiming to extend an offer without an interview.  Please visit us at www.neovance.com.

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Skills Required

Toad For Oracle, Spotfire, Ms Excel, Data Modelling, Power Bi, Vba, Python, Sql