Regional Manager – South

Department : Customer Success

Location : South India (Karnataka, Tamil Nadu, Kerala, Andhra Pradesh, Telangana)

Travel Requirements : Extensive travel across South India (based on project and client engagement needs)

Role Summary

The Regional Manager – South will lead the implementation and client engagement efforts for our hospitality ERP solutions (on-premise and cloud SaaS) across South India. This role demands strategic oversight of client onboarding, ERP deployment, post-implementation relationship management, and achievement of commercial objectives. The ideal candidate will bring a strong blend of operational leadership, hospitality domain expertise, technical acumen, and customer-centricity.

Key Responsibilities

1. Client Implementation & Engagement

• Manage end-to-end ERP implementation projects, ensuring timely delivery, quality assurance, and client satisfaction.
• Maintain strong post-implementation relationships to drive product adoption, client retention, and satisfaction.
• Consistently achieve high Net Promoter Scores (NPS) through proactive client engagement.

2. Regional Operations & Resource Management

3. Financial Performance & Collections

4. Technical & Analytical Expertise

5. Leadership & Team Development

Qualifications & Experience

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Skills Required

Microsoft Excel, Salesforce Crm, Sql