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Operations Manager - L3

Operations Manager - L3

ConfidentialBengaluru / Bangalore, India
8 days ago
Job description

Role & Responsibilities

  • Own day-to-day on-site operations for assigned cohorts / programs : monitor SLAs, resolve exceptions, and ensure timely delivery of learner services.
  • Define, measure, and drive KPIs (attendance, completion, placement pipeline metrics); create weekly / monthly dashboards and take corrective actions.
  • Lead and coach a small operations team — set priorities, distribute work, and sustain a high-quality, scalable service model.
  • Partner with cross-functional teams (Academics, Placement, Sales, Finance) to implement process improvements and enable smooth handoffs.
  • Manage vendor relationships and third-party services; negotiate scope, SLAs, and ensure compliance with agreements.
  • Conduct root-cause analysis for operational gaps and implement standardized SOPs, checklists, and audit mechanisms to reduce errors and rework.

Skills & Qualifications

Must-Have

  • 3+ years of hands-on operations or program-management experience (education / edtech, BPO, logistics, or high-volume service operations preferred).
  • Proven track record of meeting SLA / KPI targets and driving process improvements with measurable impact.
  • Strong stakeholder management and communication skills; comfortable coordinating with cross-functional partners and senior leadership.

    • Preferred

  • Experience managing on-site teams and vendor relationships in India.
  • Proficiency in data reporting tools (advanced Excel / Google Sheets; basic SQL or BI exposure is a plus).

    • Benefits & Culture Highlights

  • High-impact role in a mission-driven, learner-centric environment with strong growth exposure.
  • Collaborative, metrics-driven culture that values continuous improvement and ownership.
  • Opportunities for leadership development and cross-functional rotation as the business scales.

    • How to Apply : If you are a disciplined, data-driven operations professional who thrives in fast-paced, on-site environments and is excited to improve outcomes for learners, we encourage you to apply.

    Skills : operations management,operations,data,leadership,management,metrics,skills,teams,advanced,basic,bpo

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    Skills Required

    Advanced Excel, google sheets , Operations Management, Basic Sql

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    Operation Manager • Bengaluru / Bangalore, India