International Technical Support Associate

We Are Hiring : International Voice Support Associate

Location : Onsite, Bangalore

Employment Type : Full-Time

Experience : Freshers

CTC Offered : 3 LPA

About us

HGS is a fast-growing organization committed to delivering best-in-class products and services to our customers. As we continue to grow, we're looking for a passionate and customer-focused Technical Support Specialist to join our team.

Role Overview

International Voice Support Associate will be the first point of contact for customers needing assistance with our products, applications, and services. You will diagnose issues, guide users through troubleshooting steps, and collaborate with internal teams to ensure seamless resolution.

Key Responsibilities

Provide timely and professional customer support via email, chat, and phone.

Troubleshoot technical issues related to software, hardware, networking, or application functionality.

Ensure excellent customer experience and service satisfaction.

Required Skills & Qualifications

Strong understanding of operating systems (Windows, macOS, Linux preferred).

Excellent problem-solving skills and attention to detail.

Strong communication skills and customer-first approach.