Technical Support Engineer

About Alaan

Alaan is the SuperCard™ for businesses and the most loved fintech in the Middle East. Our mission is to simplify finance for businesses so they can save time and money.

Alaan provides everything businesses need to manage and control expenses, including the SuperCard™, AI-powered automation and insights, streamlined accounting, and centralized dashboards, all in one place.

Over 1500 businesses in the UAE and KSA, from startups to enterprises, use Alaan to control spending and save costs.

Backed by Y Combinator and top global investors- including founders and executives of leading startups - Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.

We’re not just building software. We’re reimagining how finance works for modern businesses across the region.

About the role

We are looking for a Technical Support Engineer to strengthen our Engineering and Product Operations function. This role bridges the gap between our clients, third-party partners, and internal product teams. It is designed for individuals who thrive in troubleshooting technical issues, managing backend operational tasks, and ensuring seamless client onboarding through robust support processes.

You will be directly responsible for resolving first-time integration setup issues, troubleshooting export errors, and managing backend operational requirements. By handling these core responsibilities, you will allow our Engineering teams to focus on building and scaling the product, rather than firefighting.

What you'll do

• Manage first-time integration setups for clients, triage and resolve production issues across transaction exports, bank feed exports, and bill exports.
• Take end-to-end ownership of support tickets—from triage to closure—with internal and external stakeholders.
• Analyze system logs, investigate error traces, identify patterns, and determine root causes.
• Engage with clients directly to gather technical context, replicate issues, and collect actionable evidence.
• Document and escalate validated issues clearly for Engineering.
• Liaise with external partners and vendors to troubleshoot and resolve integration issues.
• Provide structured payloads, logs, screenshots, and metadata for debugging.
• Reduce Engineering’s time spent on support tickets and accelerate issue resolution.
• Enhance documentation and visibility into recurring technical and operational challenges.
• Proactively follow up and ensure clear, timely communication with all stakeholders.

What we're looking for

What's in it for you