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Technical Support Associate

Technical Support Associate

ConfidentialBengaluru / Bangalore
30+ days ago
Job description

Eligibility Criteria :

  • Minimum 1 year  of experience in  technical voice support
  • (OR)
  • Customer support experience with strong  technical troubleshooting skills
  • Excellent  verbal communication skills
  • Strong knowledge of  Microsoft tools / products , especially  Office 365
  • Willingness to work in  US rotational shifts
  • Immediate joiners only

Key Responsibilities :

  • Handle  inbound technical support calls  from international customers
  • Troubleshoot and resolve issues related to  Microsoft Office 365, Outlook, Teams, Windows OS , etc.
  • Guide customers step-by-step through technical fixes
  • Document all interactions in the CRM system
  • Escalate unresolved issues to appropriate teams following standard procedures
  • Maintain high customer satisfaction and follow quality standards

    • Skills Required

    Technical Support, Troubleshooting, Office 365, Windows Os, CRM Tools

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    Technical Support • Bengaluru / Bangalore