GM - Business Relationship Management

Join Us

At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What You'll Do

Role purpose :

Technology VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as 'customer' going forward).

Technology Business Relationship Manager acts as the SPOC (single point of contact) for the internal business customer performing both - a role of Technology VOIS 'ambassador' towards the customer and customer 'Voice' towards Technology VOIS.

The GM BRM heads up a portfolio of accounts of value upwards of €100+ Million in recharges per annum and delivering value, transformation, and new service to those customers.

The role includes all three business cycle phases : sell, build, run. Starting from the engagement with the customer, identification of the business growth opportunities based on the customer needs and Technology_VOIS capabilities, creating the commercially viable business case, overseeing transition and BAU (ensuring the service is delivered as per agreed SLAs and KPIs) and financial governance for the provided service.

Key Accountabilities And Decision Ownership

• Manage strategic key stakeholders relationships and act as the SPOC for customer issues and escalations
• Opportunity identification and management via internal due diligence to create a pipeline of opportunities
• Own and manage the preparation and sign off of the business case relating to the service
• Oversee and act as escalation point during service transition period and BAU
• Organise and manage the governance strong governance across service life cycle

Within the context of the above the performed tasks include :

Who You Are

Core competencies, knowledge and experience :

Must Have Technical / Professional Qualifications

Budget owned : service equivalent of €20-60mn but no direct budget spending

Direct reports : 0

Dotted reports : Matrix organisation

Not a perfect fit

Worried that you don't meet all the desired criteria exactly At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's In It For You

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https : / / careers.vodafone.com / application-adjustments / for guidance.

Together we can.

Skills Required

Financial Governance, It Service Management, Itil