GM - Consumer Operation

Join Us

At Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you'll do

Role purpose :

• Responsible and accountable for delivering best-in-class service to VOIS clients by setting and driving the account's as well as the company's strategic objectives and managing the account's P&L to ensure the growth of the business
• Responsible for the management of seamless service delivery, quality and cost optimization, service revenue retention and expansion, billed work, and overall partner satisfaction
• Accountable for the account performance, compliance, service delivery and BCP across locations with the focus of providing a consistent approach and partner experience for any given market
• Drives revenue by managing 'Sales through Service' / 'NBA' activities and supporting local market to exploit the untapped opportunities and target new / underserved customers
• Leads strategic programs with operations managers and _VOIS partners to streamline plans for ongoing improvements and drive higher 'First Contact Resolution' / 'NPS'
• Defines the operational framework and reviews progress with Local Markets' senior leadership on monthly / quarterly and annual basis and leads business plans implementation across service lines

Key accountabilities and decision ownership :

1. Strategy & Planning

2. Client Management

3. Operational Management & Leadership

4. Business Development

5. Customer management & Support

Who you are

Core competencies, knowledge and experience

Must have technical / professional qualifications :

Not a perfect fit

Worried that you don't meet all the desired criteria exactly At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.

Together we can.