L1 Support

Job   Description :   Level   One   Support   (L1)

Company :  Turito

Department :  Customer Support

Location :  Hyderabad

Job   Summary :

As a Level One Support (L1) representative at Turito, you will play a pivotal role in ensuring a seamless

and enriching experience for both parents and teachers on our online education platform. Your primary

responsibility will be to address queries, concerns, and provide assistance to parents and teachers,

thereby contributing to the growth of positive relationships with our valued customers.

Key   Responsibilities :

1. Foster strong relationships with parents and teachers to enhance the overall value of their

engagement with Turito.

2. Serve as a knowledgeable point of contact, adept at resolving queries and concerns related to

the online platform.

3. Coordinate and execute class modifications, collaborating with the tech team to manage

backend adjustments for ongoing classes.

4. Create and maintain daily trackers for student, teacher, and operational teams, while managing

the flow of inbound and outbound emails.

5. Engage with parents and teachers via chats, phone and email, offering responsive and effective

solutions to their inquiries.

6. Identify and understand challenges faced by parents, students, and counselors, providing

insights to enhance our offerings.

7. Maintain a high standard of customer service by promptly addressing queries and ensuring

timely resolutions.

8. Actively seek and integrate feedback from parents and teachers to drive improvements in our

products and processes.

9. Contribute to exceptional program delivery, focusing on customer retention and reducing churn

rates.

10. Regularly update and manage daily tasks in alignment with evolving operational needs and

priorities.

Requirements :

Excellent communication skills, both written and verbal.

Strong interpersonal skills and a natural inclination for building relationships.

Problem-solving abilities to address customer concerns effectively.

Ability to multitask and manage daily operational responsibilities.

Proficiency in using relevant software and tools.

Prior customer support experience is a plus.

Qualifications :

Bachelor's degree or equivalent experience in a related field.

Company   Overview :

Turito pioneers quality education online and on-campus, led by seasoned educators with 30+ years'

experience. Operating globally, including India, US, Singapore, and the Middle East, Turito provides

premier learning. Offering accessible content and a modern environment, our tech-integrated platform

empowers students to learn from experts, fostering personalized success.

Skills Required

Networking, Linux, Active Directory, Tcp / ip, Windows, Itil, Troubleshooting, Sql, Python, Aws