Implementation Manager - Client Support

Job Title : Implementation Manager, Client support

Location : On-site at HYDERABAD - WFO

Department : Client Services

Reports to : VP - Product Engineering

• Client Support and Issue Resolution : Provide timely and efficient support to clients, addressing inquiries, troubleshooting issues, and resolving software-related challenges. Serve as a knowledgeable resource for product functionality, features, and best practices. Escalate complex issues to the appropriate internal teams and follow up to ensure prompt resolution.
• Training and User Enablement : Conduct training sessions, webinars, and workshops to educate clients on the functionality and capabilities of the analytics software solution. Develop training materials, user guides, and documentation to support user enablement and adoption. Continuously enhance training programs based on client feedback and evolving needs.
• Data Insights and Consultation : Proactively analyse client data and provide insights, recommendations, and actionable intelligence to drive value and support client objectives. Collaborate with data analysts and domain experts to interpret data and deliver meaningful reports and visualizations that empower clients to make informed decisions.
• Account Management and Renewals : Monitor client usage, engagement, and satisfaction levels. Identify opportunities for upselling and cross-selling additional products or services based on client needs. Collaborate with sales teams to drive renewals and ensure client retention. Maintain accurate records of client interactions and track key account metrics.
• Industry Knowledge and Market Awareness : Stay updated with industry trends, regulatory changes, and advancements in healthcare analytics. Conduct market research and competitive analysis to identify opportunities and position our software solutions effectively. Share market insights with internal teams to drive product enhancement and innovation.
• One important characteristic we look for is how eager are you to contribute to help others grow, and to make the work and the environment better than how you found it.

Skill Set Required are :

Required Qualifications :

Key features include :

(ref : iimjobs.com)