Appian Support Engineer

About the job : Exp : 4+ Years

Mode of work : Permanent Remote

NP : Immediate Joiners only required

JD :

We are seeking a skilled and proactive Appian Support Engineer to join our team.

In this role, you will be responsible for providing L2 / L3 support for Appian-based applications, ensuring high availability, performance, and reliability of business-critical workflows.

Key Responsibilities :

• Provide L2 / L3 support for Appian applications, including incident resolution, root cause analysis, and performance tuning.
• Monitor application health and proactively identify potential issues using Appian and third-party monitoring tools.
• Collaborate with development teams to deploy patches, enhancements, and new features.
• Manage and maintain Appian environments (Dev, Test, UAT, Prod), including version upgrades and hotfixes.
• Create and maintain support documentation, knowledge base articles, and runbooks.
• Participate in on-call rotation and provide timely support during critical incidents.
• Work with Appian support and other vendors to resolve platform-level issues.
• Ensure compliance with SLAs, security policies, and change management processes.

Required Skills & Qualifications :

Preferred Qualifications :

(ref : hirist.tech)