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Assistant Manager - Tele Sales

Assistant Manager - Tele Sales

ConfidentialGurgaon / Gurugram
16 days ago
Job description

Key Deliverables :

  • Achieve SLA, KPI, and individual campaign targets across assigned portfolios
  • Drive team productivity through coaching, feedback, and performance reviews
  • Prepare performance reports and present improvement areas to management
  • Manage attrition, shrinkage, roster planning, and team recruitment

Role Responsibilities :

  • Lead and motivate 200 operators and 10 team leads in collection operations
  • Allocate resources to optimize contact center performance and service delivery
  • Implement and monitor performance improvement plans across the team
  • Conduct team meetings and manage daily operational activities including shifts
  • Skills Required

    Call Center Management, Team Management, Collection Management, Sla Management, Attrition Management

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    Assistant Manager Sales • Gurgaon / Gurugram

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