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Client Success Strategist

Client Success Strategist

TuskrPune, Republic Of India, IN
30+ days ago
Job description

Job Title : Success & Insights Manager

Location : Pune

The Role :

We’re looking for a Success & Insights Manager who thrives on conversations. Your mission : help customers and prospects succeed — and bring back the insights that make Tuskr better every day.

Responsibilities

  • Work with prospects : Understand their testing challenges, explore the tools they use, and show how Tuskr can help.
  • Work with customers : Learn how they use Tuskr, uncover gaps, gather industry insights, and build strong relationships that drive adoption and retention.
  • Bring back insights : Research independently (e.G., how industries like hardware or medtech approach testing), analyze competitor products, gather references and networks, and share feedback with the product team to influence roadmap and growth.
  • Be on the ground : Visit customers and prospects in person when needed.

Must Have

  • At least 1 year in a client-facing role (Customer Success, Sales, Presales, or similar).
  • Strong communication skills — listening, asking the right questions, and explaining clearly.
  • An aptitude for quickly understanding popular SaaS tools (e.G., Cypress, Playwright, Jira, Make.Com) and connecting them to customer challenges.
  • Resourceful mindset — no spoon-feeding here;

    • you should be able to dig into docs, ChatGPT, industry practices, or customer references to figure things out.

  • Willingness to travel for customer visits.
  • Self-starter who can work independently in a fast-paced SaaS environment.

    • What We Offer

  • A chance to work at a fast-growing SaaS company where your insights directly shape the product.
  • Exposure to both customer-facing and product-facing work.
  • Competitive compensation.
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    Strategist • Pune, Republic Of India, IN

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