This job offer is not available in your country.
IT Support Help Desk lead
ConfidentialGurugram, Gurgaon / Gurugram, India8 days ago
Job descriptionMonitor and troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN). Assist in basic firewall / router / modem configuration and health checks. Escalate complex network issues to L2 / L3 or external service providers as required. Support IP telephony and video conferencing systems. Maintain logs and ensure uptime of basic infrastructure. Act as point of contact for IT vendors (hardware suppliers, ISPs, AMC providers). Track and manage IT inventory, warranties, and AMC contracts. Coordinate service requests, quotes, and follow-ups for timely delivery and support. Assist in IT procurement processes and maintain asset registers. Bachelor&aposs degree in IT / Computer Science or equivalent diploma. Industry certifications preferred : CompTIA A+ / Network+ / ITIL Foundation / CCNA (basic). Proven experience in Helpdesk / Support and basic network troubleshooting. Experience using ticketing tools like Freshservice, ServiceNow, or Zoho Desk. Knowledge of Office 365 administration, Active Directory, VPN, and endpoint protection EDR , DLP , Web Proxy Excellent problem-solving and multitasking skills. Strong communication and interpersonal abilities. Vendor management and basic procurement understanding. Ability to document SOPs and maintain service logs.
Job Title : IT Support Lead (Helpdesk + L1 Network Engineer + Vendor Coordinator)
Location : Gurgaon
Experience Required : 5-8 years (Minimum-5)
Job Summary
We are seeking a dynamic and versatile IT professional who can handle a mix of responsibilities across IT helpdesk support, L1 network troubleshooting, and vendor coordination. The ideal candidate should be technically competent, customer-service oriented, and organized with strong communication skills.
Key Responsibilities
IT Helpdesk Support (60%)
- Provide first-level technical support for desktops, laptops, printers, and software applications.
- Handle ticketing system and respond to support requests (Windows / MacOS).
- Troubleshoot issues related to MS Office 365, Outlook, Teams, and common business applications.
- Manage user onboarding / offboarding including account creation, access control, and asset assignment.
- Install and configure systems and applications based on company policies.
L1 Network Engineer (25%)
Vendor Coordination (15%)
Qualifications
Skills
Employment Type : Full-time
Shift Timing : Day Shift (Monday to Friday)
Skills : ms office,outlook,vendor coordination,firewall,router configuration,troubleshooting
Show more
Show less
Skills Required
endpoint protection , Ms Office 365, Vpn, EDR, Outlook, Dlp, Active Directory, Router Configuration, vendor coordination , Troubleshooting
Create a job alert for this search
It Support Lead • Gurugram, Gurgaon / Gurugram, India
Related jobs
About the job : Innovatia Technical Services Inc.ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industr...Show moreLast updated: 4 days ago
Job Summary : The IT Service Desk Team Lead is responsible for overseeing the daily operations of the IT Servi...Show moreLast updated: 4 days ago 
- Promoted
IT Specialist
PlattonGhaziabad, IN Our services include air and ocean freight forwarding, customs brokerage, contract logistics, warehousing and distribution, truckload and LTL brokerage, and digital logistics solutions for importer...Show moreLast updated: 6 days ago
- Promoted
IT Support Lead I
ConfidentialGurgaon / Gurugram At Alight, we believe a company s success starts with its people.At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.Be ...Show moreLast updated: 11 days ago
- Promoted
Service Desk Engineer
VIRGINIA TRANSFORMER INDIA PVT. LTD.Delhi, India, India Please go through the JD & please let me know if anyone interested, please do visit our website.Job timing are 1 : 30 pm to 11 pm.
Install, maintain, set up, troubleshoot, and configure PCs, laptops, ...Show moreLast updated: 26 days ago
- Promoted
OnGrid - IT Support Engineer
OngridGurgaon About the Role : We are seeking an experienced IT Support Specialist to join our team.The role involves providing technical assistance, maintaining IT systems, troubl...Show moreLast updated: 14 days ago
- Promoted
Consultant – Site Support & Service Desk lead
ConfidentialGurugram, Gurgaon / Gurugram Ready to build the future with AI.At Genpact, we don't just keep up with technology-we set the pace.AI and digital innovation are redefining industries, and we're leading the charge.Genpact's AI Gi...Show moreLast updated: 8 days ago
- Promoted
IT Helpdesk
ConfidentialDelhi, India Engage with end-users to deliver effective technical support and issue resolution.Diagnose and troubleshoot hardware, software, network, and application problems.
Guide users through step-by-step so...Show moreLast updated: 8 days ago
- Promoted
Senior Engineer - IT help desk
ConfidentialNoida Ticket handling process, how to create, and update, Worklog.Laptop / Desktop Troubleshooting.Active Directory, DNS, DHCP knowledge.
Office 365 Management knowledge.User Mailbox, Shared Mailbox knowled...Show moreLast updated: 9 days ago
- Promoted
IT Service Desk Team Lead
ConfidentialGurgaon / Gurugram Profile- Service Desk Team Lead.JD - Service Desk Team Leader IT.The IT Service Desk Team Leader oversees the performance and strategic operations of the service desk function, ensuring the deliver...Show moreLast updated: 4 days ago
- Promoted
Associate Help Desk Engineer - Applications Support
Innovatia IncDelhi, INRemote
- Promoted
IT Infra Lead
Vichara TechnologiesGreater Delhi Area, India The ideal candidate will bring strong expertise in.VMware virtualization, NetApp storage solutions, and Linux administration.
This role involves designing, implementing, and maintaining resilient IT...Show moreLast updated: 7 days ago
- Promoted
It Help Desk Coordinator
ConfidentialNoida IT Portal queue management, ticket assignment, and logging on behalf of the IT team and end users, if required.Timely inform end users about their registered incident to avoid any escalation due to...Show moreLast updated: 9 days ago
- Promoted
IT Support Specialist
ConfidentialGurugram, Gurgaon / Gurugram, India Sago is seeking an experienced IT Support Specialist to join our global IT Help Desk team.This role is responsible for delivering technical assistance and support for computer systems, hardware, an...Show moreLast updated: 8 days ago
- Promoted
IT Support ( IT )
ConfidentialDelhi, Noida, Mumbai Xpand is looking for IT Support ( IT ) to join our dynamic team and embark on a rewarding career journey.It Support It is responsible for various tasks including planning, execution, and management...Show moreLast updated: 8 days ago
- Promoted
Desktop (End User) Support Specialist
Computer Ware India Private LimitedNew Delhi, Delhi, India End User Support- synchronize / integrate all devices of users.Trouble shoot issues on desktops / laptops / printer / email / backup / remote accessibility of cloud files / backup / sync with mobiles etc.H...Show moreLast updated: 13 days ago
- Promoted
IT Service Desk Team Lead - Incident Management
Innovatia IncDelhi, INRemote
- Promoted
IT Support Senior
ConfidentialNoida Provide advanced support for hardware, software, and network issues across end-user systems (Windows, macOS, Linux).Manage escalated IT support tickets and ensure timely resolution of high-priority...Show moreLast updated: 3 days ago
- Promoted
ITSM Support Specialist
ConfidentialNoida Provide operational support for ITSM processes, including incident, problem, and change management, closely working together with the NXP IT Process Owners.
Monitor and ensure adherence to ITSM proc...Show moreLast updated: 5 days ago
- Promoted
IT Support Assistant
Genesis Technology Services India Pvt LimitedDelhi, IN Job Summary : We are seeking a skilled and proactive IT Support Assistant to join our IT team.The ideal candidate will have hands-on experience in managing and resolv...Show moreLast updated: 11 days ago