Service Desk Engineer

Hi,

Please go through the JD & please let me know if anyone interested, please do visit our website ( https : / / www.vatransformer.com / ) & Job timing are 1 : 30 pm to 11 pm. Also fill pre-interview form.

Job Description :

• Install, maintain, set up, troubleshoot, and configure PCs, laptops, and networked printers,
• including Zebra printers, barcode scanners, and other peripherals.
• Perform system administration for all PCs, laptops, scanners, and other networked devices, as
• assigned.
• Manage service desk tickets on time using the JIRA system.
• Open / Close and update incident history via JIRA Service Desk, or other Helpdesk applications,
• as assigned.
• Backup / Restore user profiles and data in compliance with assigned procedures.
• Document, maintain, upgrade, or replace hardware and software.
• Adhere to naming standards and labeling of all assets.
• Adhere to end-user ITSM support standards and procedures to ensure priorities and goals are met.
• Respond to end users’ issues via phone, email, and computer chat
• Run diagnostics, install, make changes, and repair computer hardware, printer, network devices,
• and software to resolve end-user-reported issues.
• Follow up with end-users to ensure problems are resolved.

Qualifications