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IT Support Senior

IT Support Senior

ConfidentialNoida
3 days ago
Job description

Key Responsibilities :

  • Provide advanced support for hardware, software, and network issues across end-user systems (Windows, macOS, Linux).
  • Manage escalated IT support tickets and ensure timely resolution of high-priority incidents.
  • Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
  • Administer user accounts, permissions, and access controls in systems such as Active Directory, Office 365, and other enterprise platforms.
  • Monitor system performance and ensure high availability of mission-critical systems and infrastructure.
  • Support deployment, patching, and upgrade of operating systems and applications.
  • Lead IT support projects, such as rollouts, migrations, or onboarding / offboarding automation.
  • Document processes, incident resolutions, and create technical guides for users and junior technicians.
  • Mentor and support junior IT staff, including technical training and escalation handling.
  • Collaborate with cybersecurity teams to ensure endpoint protection, threat detection, and compliance with IT policies.
  • Communicate with vendors and service providers for hardware / software support or procurement.

Qualifications & Experience :

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 4+ years of hands-on experience in IT support or systems administration.
  • Strong knowledge of Windows Server, Microsoft 365, Active Directory, Exchange, and basic networking (DNS, DHCP, VPN, TCP / IP).
  • Experience with ticketing systems (e.g., ServiceNow, Jira, Freshservice).
  • Familiarity with cloud platforms (Azure, AWS, or Google Workspace) is a plus.
  • Understanding of cybersecurity principles and best practices.
  • Industry certifications such as CompTIA A+ / Network+ / Security+, Microsoft Certified, ITIL, or Cisco CCNA are preferred.

    • Soft Skills :

  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Analytical thinking and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Customer-focused mindset with a proactive attitude.

    • Skills Required

    Microsoft 365, Vpn, Dns, Jira, Azure, Itil, Aws, It Support, Problem Solving

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    Senior It Support • Noida