IT Helpdesk

Responsibilities

• Engage with end-users to deliver effective technical support and issue resolution.
• Diagnose and troubleshoot hardware, software, network, and application problems.
• Guide users through step-by-step solutions and provide clear instructions.
• Escalate complex issues to higher-level support, maintaining ownership until resolution.
• Collaborate with cross-functional teams for prompt issue resolution and effective communication.
• Document interactions and solutions in the help desk ticketing system for reference and knowledge base enrichment.
• Continuously improve support processes and stay updated with technology trends.

Profile

Skill Set

Skills : networking,live chat,troubleshooting,communication skills (written and verbal),multitasking and time management,collaboration and teamwork,technical knowledge (hardware, software, networking),help desk ticketing systems,phone support,office 365,hardware,multitasking,network,problem solving and critical thinking,windows,live chat and phone support experience,customer service excellence,exchange online,remote desktop tools,proficiency in windows, macos, and exchange online troubleshooting,live chat tools,patience and empathy,intune,issue resolution,troubleshooting and issue resolution,time management,exchange online troubleshooting,macos

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Skills Required

Problem Solving and Critical Thinking, Customer Service Excellence, Help Desk Ticketing Systems, Remote Desktop Tools, Collaboration and Teamwork, Multitasking and Time Management, Live Chat and phone Support Experience, Troubleshooting and Issue Resolution