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Assistant Vice President - Capability Development (Training)

EXLmumbai city, maharashtra, in

2 days ago

Job description

Role Overview

We are seeking a highly driven and strategic AVP – Capability Development to design, lead, and execute EXL’s enterprise-wide capability development agenda. This role will build an integrated talent and capability framework at the intersection of operations, analytics, data, and AI to embed next-gen workflows, advance technology specialization, accelerate solutioning, and strengthen leadership effectiveness across the enterprise.

The position requires a thought leader who can bridge strategy and execution— conceptualizing, designing, and operationalizing scalable interventions that drive measurable business impact, innovation, and delivery excellence.

Key Responsibilities

1. Enterprise Capability Strategy & Leadership

Design and own the enterprise capability development strategy aligned with EXL’s data, AI, analytics, and digital-led transformation priorities .
Partner closely with Business Leaders, Domain Experts, and CXOs to identify critical talent shifts and future capability needs .
Build a scalable, future-ready capability framework integrating operations, analytics, data, AI, and advanced technology skills .
Position EXL as a capability-led transformation partner for clients through domain, digital, and innovation-driven talent strategies.

2. Data, AI & Advanced Tech Enablement

Drive talent specialization journeys in AI, analytics, and partner ecosystems to fast-track solutioning and delivery excellence.

Create integrated capability pathways that embed data-driven and AI-led workflows across operations and client engagements.

Build partnerships with external technology providers, academia, and start-ups to continuously evolve EXL’s advanced tech stack.

Institutionalize best practices, playbooks, accelerators, and frameworks for AI-first and analytics-enabled solutioning .

3. Innovation & Solutioning Excellence

Lead enterprise-wide innovation programs to identify, incubate, and scale breakthrough ideas into market-ready solutions.

Enable integrated solutioning capabilities by equipping growth leaders and client-facing teams to stitch together multi-SGU offerings .

Partner with pursuit and solutioning leaders to sharpen CXO-level narratives , align with client priorities, and position EXL as an innovation-led partner .

Build communities of practice to foster collaboration, exchange ideas, and replicate success across business lines.

4. Leadership & Talent Development

Enable frontline managers to excel in people leadership, client management, and operational excellence .

Design immersive, experiential learning interventions for leaders at multiple levels, focused on strategy execution, integrated solutioning, and innovation .

Create structured pathways for growth leaders to strengthen CXO engagement skills, consultative ability, and analytics-driven solution fluency .

Leverage internal leaders, industry experts, and client perspectives to embed applied, experiential learning across teams.

5. Insights, Metrics & Business Impact

Establish a measurement framework to track capability ROI , solution adoption, innovation outcomes, and leadership effectiveness.

Leverage data-driven insights and dashboards to monitor capability maturity, talent readiness, and business impact .

Continuously refine strategies based on performance data, client feedback, and market shifts .

Key Requirements

Education

MBA or equivalent degree in Business, Strategy, Organizational Development , or a related field preferred.

Experience

12–15 years of experience in capability development, digital / AI transformation, or consulting in global enterprises.

Proven track record of designing and scaling enterprise capability programs across multiple functions.

Experience driving data / AI adoption, analytics integration, innovation frameworks, and leadership enablement initiatives.

Exposure to advanced technology partnerships and integrated, multi-disciplinary solutioning .

Skills & Competencies

Strategic thought leadership with deep understanding of data, analytics, AI, and digital-led business models .

Expertise in program design, facilitation , and embedding capability into the flow of work .

Strong stakeholder management and ability to partner with CXO-level leaders globally .

Exceptional storytelling and change leadership skills .

Ability to independently drive large-scale transformation programs and deliver measurable business outcomes.

Success Metrics

Integrated adoption of analytics, data, and AI-led capabilities across operations and client delivery workflows .

Increased solutioning strength and win rates through multi-SGU, integrated capabilities .

Enhanced leadership and manager effectiveness in driving operational and digital excellence .

Accelerated innovation-to-scale cycle with more client-ready solutions launched .

Demonstrable business impact through capability-driven growth and delivery excellence .

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