Understanding customer business requirements and convert to functional requirementsResponsible for reviewing requirements for accurate estimationExperienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNowExpertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertiseReview, and do proactive analyze and resolve application issues as neededMentor and share technical knowledge / guidance to teamVery good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standardsMust be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundationSkills Required
Javascript, Itil Framework, Rest Apis