Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Overview
The Senior Office Manager is responsible for leading and managing comprehensive workplace operations across multiple locations or a large-scale corporate campus that supports the entire enterprise. This strategic role oversees complex administrative functions, leads workplace services teams, manages high-value vendor partnerships, and serves as a senior point of contact for executive leadership and associates. The Senior Office Manager ensures that facilities, infrastructure, supplies, and services are delivered in a professional, efficient, and cost-effective manner to maximize productivity, associate engagement, and operational excellence while strategically managing operating expenses and driving continuous improvement initiatives on behalf of all corporate teams.
Duties And Responsibilities
Strategic Operations & Leadership
- Lead strategic planning and execution of workplace operations across single or multiple office locations
- Develop and implement policies, procedures, and best practices for workplace management
- Provide leadership and mentorship to office management staff and administrative teams
- Partner with senior leadership to align workplace operations with organizational goals and growth strategies
- Drive innovation in workplace services and identify opportunities for operational excellence
Facility & Workplace Management
Oversee comprehensive daily operations, ensuring all workplaces are clean, safe, well-maintained, and compliant with regulatory requirementsServe as senior point of contact and escalation resource for complex associate questions and critical office needsManage building maintenance, custodial operations, and capital improvement projectsOversee maintenance, repair, and replacement of office machinery, equipment, and building systemsManage complex facilities-related service contracts, negotiate terms, and ensure vendor accountabilityLead large-scale workplace initiatives including office relocations, build-outs, expansions, consolidations, and space optimization projects in partnership with the Senior Director of Real Estate and Workplace ServicesServe as the primary senior liaison with building ownership, property management, and landlord representativesDevelop and maintain comprehensive space planning strategies, including seating assignments, capacity analytics, and workplace utilization reportsForecast space needs based on company growth projections, workforce planning, and business strategyEnsure adequate and optimized space allocation for employees, consultants, contractors, temporary staff, and visitorsFinancial Management & Budget Oversight
Develop, manage, and monitor annual operating budgets for workplace operations across assigned locationsConduct variance analysis and provide detailed financial reporting to senior leadershipLead annual budget planning process, including forecasting and justification of expensesIdentify and implement cost-control measures and drive significant savings in purchased and contracted servicesReview, approve, and manage all office overhead expenses within delegated authorityNegotiate vendor contracts and service agreements to optimize value and service deliveryEstablish and maintain vendor relationships with authorized suppliers for office supplies, equipment, and servicesService Delivery & Experience Management
Ensure conference rooms, collaboration spaces, and common areas are well-stocked, properly equipped, and maintained to professional standardsCoordinate or oversee timely cleaning and setup of meeting spaces after each useProcure and manage general office services including temporary personnel, day porters, and specialized servicesPartner with building management to resolve complex issues including repairs, HVAC systems, pest control, window treatments, lighting, and other building systemsCollaborate with Security, IT, HR, Legal, and other internal departments on cross-functional facilities-related projects and initiativesLead vendor performance management and service level agreement complianceCulture & Engagement
Champion the development and maintenance of an office culture that promotes openness, collaboration, friendliness, productivity, and exceptional internal and external client satisfactionPlan, coordinate, and execute corporate events, leadership meetings, town halls, and culture-building initiativesServe as a visible leader and advocate for associate workplace experienceImplement and manage programs that enhance associate engagement and workplace satisfactionCompliance & Risk Management
Maintain compliance with all company policies, procedures, mission statement, and regulatory requirementsAdhere to all confidentiality and HIPAA requirements as outlined within the Company's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services renderedEnsure workplace safety compliance and coordinate emergency preparedness programsManage risk mitigation strategies for facilities-related mattersAdditional Responsibilities
Fulfill those responsibilities and / or duties that may be reasonably provided by the Company for the purpose of achieving operational and financial successUphold responsibilities relative to the separation of duties for applicable processes and procedures within your job functionWe reserve the right to change this job description from time to time as business needs dictate and will provide notice of suchExperience
Job Requirements
Minimum 10 years of progressive administrative support, office management, or facilities management experience required; preferably in a large corporate environmentMinimum 3-5 years in a senior or leadership capacity managing teams, budgets, and complex workplace operationsDemonstrated experience managing multi-location operations or large-scale corporate facilities preferredProven track record of leading successful office relocations, expansions, or consolidation projectsExperience with vendor management, contract negotiation, and service level agreement oversightBackground in budget development, financial management, and cost optimizationSkills & Competencies
Exceptional interpersonal and communication skills for building strategic relationships and influencing stakeholders at all levels of the organization, including C-suite executivesStrong leadership abilities with experience coaching, mentoring, and developing team membersCollaborative and team-oriented with ability to lead cross-functional initiativesSuperior organizational skills and demonstrated capacity to manage multiple complex, ongoing projects in a fast-paced, deadline-driven environmentStrategic thinking with ability to anticipate needs and proactively address challengesProven ability to thrive in an ambiguous environment of continuous change and perform with excellenceComfortable taking initiative, making independent decisions, and working autonomously with minimal supervisionAdvanced proficiency with computers and Microsoft Office suite (Word, Excel, PowerPoint, Outlook) with the ability to create professional documents, complex reports, financial analyses, and presentationsExperience with workplace management systems, space planning software, and facilities management tools preferredDemonstrate exceptional professional oral and written communication skills with executive presenceStrong analytical and problem-solving capabilitiesWork effectively as both a team leader and independent contributorExcellent time management, prioritization, and organizational skillsSound judgment and discretion when handling confidential informationEducation
Bachelor's degree required (Business Administration, Facilities Management, or related field preferred)Professional certifications such as Facility Management Professional (FMP), Certified Facility Manager (CFM), or related credentials preferredContinuing education in workplace management, leadership, or related areas a plusPhysical Demands and Work Environment
Sedentary work with extended periods of sittingOccasional requirement to walk through facilities, climb stairs, and conduct site inspectionsExerting up to 25 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objectsRepetitive motions including keyboarding and computer useSubject to inside environmental conditions with occasional exposure to outdoor conditions during site visitsMay require occasional travel between office locationsAvailability for occasional evening or weekend work to support events or address facility emergenciesThis position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)
If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.
By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
To review the legal requirements, including all labor law posters, please visit this link
To review the California Consumer Privacy Statement : Disclosures for California Residents, please visit this link
Skills Required
Vendor Management, Financial Management, Cost Optimization, Contract Negotiation, Microsoft Office Suite, budget development
