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Huge openings For Voice Process Hindi
ConfidentialHyderabad / Secunderabad, Telangana30+ days ago
Job descriptionExcellent verbal communication skills in Hindi and basic English . Active listening, empathy, and problem-solving abilities. Basic computer knowledge and ability to type. Patience and willingness to handle pressure in a fast-paced environment.
Key Responsibilities :
- Handle inbound / outbound customer calls in Hindi and English.
- Address customer issues, provide product / service information, and ensure timely resolution.
- Maintain accurate records of conversations in CRM tools.
- Escalate unresolved issues to appropriate departments.
- Meet performance targets such as average handling time (AHT), call quality, and customer satisfaction (CSAT).
Required Skills :
Skills Required
Hindi, AHT, CSAT, CRM Tools
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Opening For • Hyderabad / Secunderabad, Telangana
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