Channel Development Manager- Service

Alfa Laval India is looking for a position of Channel Development Manager- Service – Pune. The position is responsible for channel sales of Alfa Laval products and services by managing and developing business channels with a focus on growth and efficiency.

About Us -

At Alfa Laval, we always go the extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet.

We make it happen by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in an open inclusive workplace, based on diversity with a sense of belonging.

This is where you can make a difference by constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems.

Making the world a better place. Every day.

Please feel free to peruse our website www.alfalaval.com

Purpose Of The Job

The position will contribute to the transformational journey of a modern data driven and customer centric organization.

• Ownership of Chanel Partner Accounts in the cluster Alfa Laval India.
• Enhance share of Alfa Laval Service Sales with the Authorized Service Partners, more than 25 % growth YoY
• Develop Partners as being the long-term partners of AL (Authorized Integrators or Key Accounts) secured by Business Agreements
• Drive Channel Strategy in Service in collaboration with all stakeholders (local and central).

The Position / About The Job

The Channel Development Manager for Service in the Alfa Laval Service division responsible for India collaborates with various departments to ensure seamless operations and exceptional customer service. Here are some key aspects of this collaboration :

Customer Sales Support : The Manager works closely with the Customer Sales Support team to address partners inquiries and ensure timely order booking and execution.

Field Service Operations : Collaboration with the Field Service Operations team is crucial for addressing customer complaints and ensuring the quality of service provided.

Technical Support : The Manager also collaborates with technical support teams to provide accurate and timely solutions to partners. This involves sharing technical details and drawings to ensure the correct fitment and suitability of parts.

Promoting Service Driven sales : During regular review with Channel partners, the Manager focus on utilization of Channel Application PACE to understand the service touch base and opportunity generated from the visit by service engineers.

Partner Engagement : The Manager collaborates with all Channel partners for various discussion related to competence development, performance management, stock orders, upcoming tenders (Service agents) etc to support BU Managers.

Addressing Partner Complaints : Manager works with the capital sales and aftersales team to address partners complaints and ensure timely resolution. This collaboration is crucial for maintaining high trust level and building long-term relationships.

Key Responsibilities

Key Working Relationship

Division Head (Capital and Service), Product & Application support Managers, Capital Sales and After Sales BU Manager, Service Operation, HR and Legal, Service Partners (Channels).

What You Can Be –

Personal Attributes

The location-

Why Should You Apply

'We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application, you will be invited to play the assessment games'

Skills Required

Analytical Skills, Leadership Skills, Data Mining