CRM Implementation Manager

📌 Job Title : Project Manager – IT (CRM Domain) with CLM Support Capability

Employer : Tech Mahindra

Employment Type : Full-Time

Domain : Customer Relationship Management (CRM) & Contract Lifecycle Management (CLM)

Experience Level : 10+ years in IT project management, with CRM and CLM exposure

🛠️ Role Overview

Tech Mahindra is seeking a highly experienced Project Manager – IT (CRM Domain) to lead strategic CRM initiatives for our global client,, a leader in specialty chemicals. The ideal candidate will also possess working knowledge of Contract Lifecycle Management (CLM) systems and be capable of supporting cross-functional CLM projects. This role is based out of Tech Mahindra’s Pune office and involves close collaboration with global business and IT teams.

🎯 Key Responsibilities

• Lead end-to-end delivery of CRM projects, including planning, execution, monitoring, and closure
• Collaborate with Sales, Marketing, Legal, and IT teams to gather requirements and define scope
• Manage CRM platform implementations and enhancements (e.G., Salesforce, Microsoft Dynamics)
• Support CLM initiatives by coordinating with legal and procurement teams and CLM vendors (e.G., Icertis, Conga)
• Develop and maintain project documentation including timelines, budgets, and risk registers
• Ensure alignment with compliance, data governance, and business process standards
• Drive stakeholder engagement, change management, and user adoption strategies
• Identify opportunities for CRM-CLM integration and process optimization

📌 Required Skills & Qualifications

🌟 Preferred Attributes

Pl share your profile to Simson Arputharaj Y -se00720825@techmahindra.com