Key Deliverables
- Lead end-to-end SaaS implementations for high-value clients
- Manage a team of associate managers and operations executives
- Ensure timely go-live, process compliance, and client satisfaction
- Deliver project documentation, updates, and stakeholder reporting
Role Responsibilities
Translate client needs into platform configurationsGuide clients post-implementation for smooth adoptionTravel to client sites when required for training and supportCollaborate cross-functionally to resolve technical issuesSkills Required
Operational Excellence, Process Improvement, Troubleshooting, Client Management