IT CRM Rollout Consultant
VISEO ASIAHyderabad, Telangana, India1 day ago
Job descriptionFrom 3 years of experience in CRM context (data model configurations & specifications writing, integration flows) Project management in an IT and Agile context, coordination of teams (developers, POs, etc.) Know how to prioritize, organize, follow-up your project and meets the deadlines and deliverables Experience on Marketing Automation tool Adobe Campaign classic v8 or Salesforce Marketing Cloud Experience on Google Cloud Platform & Bigquery Experience Retail Industry knowledge with ecommerce and loyalty use cases CRM marketing campaign management JavaScript knowledge Consulting posture and communication with both IT teams and Marketing business users Friendly mindset to onboard the teams on your projects and meet deadlines Project documentation, Confluence, ServiceNow / Jira Good technical background Full hands-on experience on CRM tools (Salesforce or Adobe) Good level on SQL to query and conduct the tests on the DWH, GCP & Adobe databases Knowledge of APIs, flat file transfer, Postman integrations Anticipate potential impacts : omnichannel, GDPR… Fluency in English
Responsibilities :
- Interactions with central IT BUILD team, central business and local business users
- Workday split = 70% IT CRM project management and 30% UAT and testing (SQL, GCP, Adobe Campaign...)
- Datawarehouse SQL / json
- GCP (Google Cloud Platform) using big query (Raw data & aggregate calculations and KPIs)
- Adobe Campaign classic v8 & Salesforce Marketing Cloud (one-shot email branding, triggers automation, real-time emails…)
- Roll out new brands, new countries or new CRM features
- Kick off & project management
- Apply the CRM and technical Build specifications
- Support & follow the development team in the roll out process
- Perform technical & integration tests (UAT, end-to-end)
- Manage the go live, monitoring
- Onboard the business users
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It Consultant • Hyderabad, Telangana, India
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