CRM Technical Consultant

Responsibilities : Interactions with central IT team, central business and local business users

Workday split = 25% design, 25% IT CRM project management and 50% technical configurations (SQL, GCP, Adobe Campaign...)

Gather needs, business analyse

Kick off & project management

Design the CRM and technical assets,

Write specifications and design documentation

Support & follow the development team in the build process

Ad hoc developments and configurations

Perform technical & integration test (UAT, end-to-end), write the testing cases

Manage the go live, monitoring

Onboard the roll out team

Datawarehouse SQL / json

GCP (Google Cloud Platform) using big query (Raw data & aggregate calculations and KPIs)

Adobe Campaign classic v8 & Salesforce Marketing Cloud (one-shot email branding, triggers automation, real-time emails…)

Profile :

From 5 years of experience in CRM context (architecture, data model design & specifications writing, integration flows)

Project management in an IT and Agile context, coordination of teams (developers, POs, etc.)

Experience on Marketing Automation tool Adobe Campaign classic v8 or Salesforce Marketing Cloud

Experience on Google Cloud Platform & Bigquery

Experience Retail Industry knowledge with ecommerce and loyalty use cases

Project documentation, Confluence, ServiceNow

Full hands-on experience on CRM tools (Salesforce or Adobe)

Mastery of SQL to query and leverage the DWH, GCP & Adobe databases

Mastery of APIs, flat file transfer, Postman integrations

JavaScript experience

Know how to prioritize, organize, follow-up your project and meets the deadlines and deliverables

Anticipate potential impacts : omnichannel, GDPR…

Consulting posture and communication with both IT teams and Marketing business users

Friendly mindset to onboard the teams on your projects and meet deadlines

Fluent in English