Retention Operations Specialist-Noida

Minimum Bachelor's degree or equivalent in a numerate, technical, or business field

Minimum years' experience in a similar / related function (e.g. Sales Operations, Services Renewals Sales / Operations, Operations processes in tech industry)

Strong numeracy skills, including intermediate or better familiarity with Microsoft Excel & Strong written and spoken English.

Experience in operating in an (external) customer facing environment (telephone / email based) supporting high value Enterprise customers.

Proven experience in a role involving 'critical thinking' : i.e. ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting. Pragmatic decision making where exceptions are required.

Experience in performance management ability to recognize key performance indicators, ensure ongoing monitoring and ability to collate information into clear and succinct management reports

Competence in sales pipeline management and CRM tools, including salesforce.com or SAP / Siebel CRM, or similar analytical and information management applications.

Results-oriented, self-starter, and a high degree of motivation to go above and beyond the task at hand. Well organized, with the ability to prioritize and to manage time effectively

Self starter with ability to achieve successful results with limited supervision often under tight deadlines. Attention to detail is essential.

Strong team orientation and ability to build cross-functional relationships.

Good knowledge of operational support delivery business processes