Manager - Training & Development

Training Manager – Home Service Operations

Location : Hyderabad (Banjara Hills)

Department : Learning & Development – Phlebotomy

Experience : 5+ years (with at least 2 years designing or scaling technical field-force training)

Reports to : COO

Job Description

DoctorC is doubling its nationwide phlebotomist workforce and needs a training leader who can turn today’s manual onboarding into a high-throughput, data-driven engine—capable of equipping hundreds of new hires every month with the skills, SOPs, and customer-first mindset that set our brand apart.

Core Outcomes (first 12 months)

Key Activities

1. Build a scalable training factory

• Design modular curriculum (micro-learning, on-the-job simulations, assessments)
• Roll out LMS & mobile learning apps for “anytime, anywhere” refreshers
• Create multilingual content (English + major regional languages)
• Cut average ramp-up time from 10 → 7 days
• Maintain ≥ 90 % pass-rate on certification

2. Elevate quality & compliance

3. Build a national trainer bench

4. Continuous improvements

Qualifications

Field expertise : 4+ years training frontline healthcare or logistics workforce

Scale mindset : Proven track-record launching programs that reached ≥ 500 learners / year across multiple locations.

Instructional design chops : Able to convert SOPs into engaging, bite-sized learning (videos, quizzes, simulations).

Data orientation : Comfortable building dashboards, setting leading / lagging metrics, and using them to drive iterations.

People leadership : Experience hiring, mentoring, and performance-managing a distributed trainer cohort.

Tech fluency : Familiar with modern platforms, mobile learning apps, and digital assessment tools.

Language skills : Strong English plus fluency in at least one major regional language (Telugu, Hindi, Tamil, or Kannada).

Life at DoctorC

You’ll join a mission-driven health-tech scale-up that believes healthcare should be simple, reliable, and customer-centric. Expect fast decisions, room to experiment, and leadership that measures impact.