Lead - Process Policy

Job title : Lead – Process Policy

Location : Mumbai

BU / Function : Liabilities - Consumer Bank

Reports to : Head - Retail Liabilities & Payment Products

Job Responsibilities : As a Process and Policy Manager, the candidate would be responsible for ensuring Compliance of various liabilities & payment products as per regulators like RBI / Internal Audit Teams / NPCI. Candidate would work on process & policy framework for products including (but not limited to) Savings Account, Fixed Deposits, Debit Cards& Payment Products. As an important part of the Product team, the candidate would ensure process and policies are aligned to internal and external guidelines governing the businessand compliance procedures.

Key Responsibilities :

• Ensure Implementation and adherence of all compliance related items and help in external and internal audits
• Responsible for strengthening systems, control and Processes for robust internal and external compliance
• Liaison with different departments and make sure all RBI related circulars are strictly adhered to
• Good understanding of RBI Processes & Policies, Audit Parameters, AML Guidelines, Fraud Management
• Responsible for all regulatory reporting related to policies and processes including reporting to RBI / AML / CPU Teams
• Determine impact of introducing new or revised policies for Branches / Customers / Products
• Serve as a focal point to ensure continuity, proper integration and implementation of new or revised policies and processes
• Build synergies and efficiencies by way of customer centric processes
• Interact and co-ordinate with multiple product teams and businessfunctions for effective and efficient delivery within specified timelines
• Draft and review process guidelines for Product Teams; Act as a mediator for answering questions related to policies & processes
• Identify duplicate, redundant and unproductive tasks in processes with an aim to reduce costs and improve productivity of the front line staff
• Ensure Processes and policies are aligned to internal and external guidelines

Education and Work Experience Requirements

Education - Preferable MBA from Tier 1 / Tier 2 college

Work Experience - Prior experience in setting up policies & processes for Liabilities Products will be an added advantage