Client Engagement Specialist

Company Description

USAFact, Inc. is an internet-based leader in eRecruiting technology consulting and employment screening services. The company offers a range of solutions, including drug testing, employment and tenant screening, driver management, and HR technology integration. USAFact partners with clients across various industries such as healthcare, government, financial services, education, and more. As a member of the National Association of Professional Background Screeners (NAPBS), USAFact is dedicated to customer service, cutting-edge technology, and quality assurance to deliver tailored screening programs that meet diverse client needs.

Role Description

This is an on-site, full-time role for an Appointment Setter located in Bengaluru. The Appointment Setter will focus on scheduling appointments, generating leads, and initiating communication with prospective clients. Day-to-day tasks include coordinating with the sales team, maintaining accurate scheduling records, ensuring seamless communication with clients, and contributing to a smooth appointment-setting workflow. This role requires proactive engagement with potential customers and strong organizational skills to manage schedules efficiently.

This will be a 9pm to 6pm shift (some flexibility to this)

Qualifications

• Excellent phone skills, being able to get a hold of the decision makers
• Proficiency in Setting Appointments, Appointment Scheduling, and Lead Generation
• Strong skills in Communication and Customer Service
• Excellent organizational abilities and attention to detail
• Ability to work collaboratively within a team and independently manage tasks
• Previous experience in a similar role or relevant industry is a plus
• Basic computer literacy and familiarity with scheduling tools
• Previous experience in a sales support, telemarketing, or high-volume appointment-setting role is a significant plus.