Client Engagement Associate
LivspaceBengaluru, Republic Of India, IN30+ days ago
Job descriptionApply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create Schedule Experience Centre visits with our design team as per defined process. Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time. Communicate effectively and professionally in all forms of communication with internal and external customers. A graduate in any stream (10+2+3 regular education) 0-1 yrs of relevant experience in tele sales, inside sales or similar Familiar with CRM & cloud telephony systems and practices Customer focused and adaptable to different personality types Have the ability to multitask, set priorities and manage time effectively Possess previous experience in a call center dealing with Indian consumers. Superior listening, verbal, and written communication skills Proficient in spoken English with proper grammar & fluency
Work from office.
Freshers can apply
Exp- 0-1 Years
Language- Marathi, Kannada
Communication skills should be good.
CTC-2.40 Lac
JOB DESCRIPTION
- Make outgoing calls to potential customers to schedule high quality leads for sales.
- Identify customers needs, clarify information, research every issue, and provide solutions and / or alternatives.
- Size opportunities to upsell services when they arise.
- Follow up with potential customers in a timely manner if necessary.
- Manage a large number of outbound calls in a timely manner.
- Document all call information in the CRM according to standard operating procedures.
- Meet personal / team qualitative and quantitative targets.
- Possess strong knowledge of Livspace services to identify customer needs when qualifying them.
- Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or services to
increase customer satisfaction and revenue.
brand awareness.
complaints.
Keeping records of customer interactions and different transactions, recording details of comments, inquiries &
complaints.
EXPERTISE AND QUALIFICATIONS
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Client Engagement Client • Bengaluru, Republic Of India, IN
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