Business Process Support Associate

Overview

ABOUT UA / UNIFORM ADVANTAGE BRANDS

For over 35 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back with every shift. Our culture includes a long history of philanthropy andcommunity support. Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends. From the beginning, we provide candidates an authentic look into how UA Brands embraces their skills and perspectives, all in ways that continue to set us apart.

As part of our expansion plans as a growing, global organization, UA Brands started its captive center in Pune, India in September 2017 to add IT & ITES support and talent to our corporate teams.

ABOUT THE ROLE

You’ll be part of the business process support team reporting directly to our Operations Strategist work closely with various business teams and the Director of Strategic Planning & Project Management, Operations. Your deliverables will be around creation and maintenance of products, products attributes, purchase orders, etc. assigned by the team’s business partners.

WHAT YOU’LL DO :

• Entrepreneurial driven : You are always striving to achieve better results…never satisfied with “good enough”. You look for opportunities to improve our process or procedures.
• Self-managed : You take the initiative to do what is needed; solve problems; follow up on all promised tasks; and continuously improve your results.
• Team-oriented : you enjoy being part of a close-knit work team and helping co-workers succeed.
• Organized : You will be organized and efficient to be able to contact all vendors regarding all open purchase orders for shipping status updates and be able to follow up with the vendors who have not responded.
• Calm under pressure : You know how to soothe a frustrated colleague and transform a negative experience into a positive brand win. You handle multiple demands and extra-busy workdays without losing your focus or cool.

YOUR DUTIES AND RESPONSIBILITIES

Support warehouse workforce management processes such as accurately executing creating and updating employee schedules and timesheets as well as providing timely feedback on attendance violations and discrepancies to managers for corrective action.

Investigate operational data inconsistencies such as product and inventory information and share well-validated findings with business stakeholders.

Track product and shipment data across multiple systems and provide accurate, actionable reports to relevant business teams.

Perform regular data audits to ensure consistency, accuracy, and compliance across internal systems.

Prepare accurate and actionable reports on operational information to support decision-making by relevant business teams.

Provide support for ad-hoc projects and initiatives as assigned, ensuring timely and quality deliverables.

Collaborate cross-functionally to ensure operational data is accurate, timely, and actionable for warehouse operations.

REQUIRED SKILLS

Strong proficiency in basic and intermediate Excel functions (VLOOKUP, pivot tables, nested formulas, conditional formatting, data validation).

Attention to detail and high accuracy in operational and employee data handling.

Strong organizational skills and ability to multitask across recurring and ad-hoc tasks.

Analytical thinking with the ability to identify irregularities and suggest corrective actions.

Clear written and verbal communication skills for coordination with Warehouse, HR, Purchasing, and Accounting teams.

Proactive approach to monitoring reports, spotting issues, and escalating with recommendations.

Advanced Excel proficiency beyond standard functions preferred, but not mandatory.

Professional skills related to warehouse operations will be an added advantage.

REQUIRED QUALIFICATIONS

2–5 years of experience in a functional operations support role with a strong emphasis on workforce management, process support and data management.

Hands-on experience with HRMS, WMS, and ERP systems for creating, updating, and analyzing operational data (non-technical role).

Experience in preparing and maintaining accurate, timely reports for business stakeholders.

Experience working across business functions such as HR, Operations, Accounting, Purchasing, etc.

Prior experience supporting warehouse operations and processes preferred, but not mandatory

Must be willing to work during the permanent shift from 6 : 00 PM - 3 : 00 AM IST on weekdays.

WHERE YOU’LL WORK

REMOTE – Work from Home

Have workplace flexibility - you’ll work exclusively from the comfort of your home with no commute! Remote employees are expected to be online and available during the core business hours for their team. Company computer equipment provided for business use.

PLENTY OF BENEFITS TOO

UA BRANDS offers a full range of benefits that addresses both your health and financial needs.

UA IS AN EQUAL-OPPORTUNITY EMPLOYER

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we seek individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

We are a Drug-Free Workplace