INSenior AssociateD365 CRM TechnicalMS DynamicsAdvisoryGurugram

Line of Service

Advisory

Industry / Sector

Not Applicable

Specialism

Microsoft

Management Level

Senior Associate

Job Description & Summary

At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements implementing CRM software solutions and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area you will enable clients to optimise operational efficiency and achieve their strategic objectives.

Why PWC

At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences foreach other. Learn more about us.

At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

We are looking for a skilled CRM Technical Consultant to design develop and implement CRM solutions that align with business goals. The ideal candidate will have hands-on experience with CRM platforms strong programming skills and the ability to translate business requirements into scalable technical solutions.

Responsibilities :

Customize and configure CRM systems (e.g. Salesforce Microsoft Dynamics Zoho) to meet business needs.

Develop custom modules workflows plugins and integrations using APIs and SDKs.

Collaborate with functional consultants and business stakeholders to gather and analyze requirements.

Perform data migration cleansing and integration with third-party systems.

Troubleshoot and resolve technical issues related to CRM performance data integrity and user access.

Participate in code reviews testing and deployment processes.

Maintain documentation for technical designs configurations and customizations.

Required Skills & Qualifications :

Bachelors degree in Computer Science Information Technology or related field.

3 years of experience in CRM development and customization.

Proficiency in one or more CRM platforms (e.g. Salesforce Apex / Lightning Dynamics 365 Zoho Deluge).

Strong knowledge of REST / SOAP APIs JavaScript HTML CSS and SQL.

Experience with data migration tools and ETL processes.

Familiarity with Agile / Scrum methodologies.

Excellent problem-solving and communication skills.

• Mandatory skill sets :

CRM Technical Consultant

CRM development and customization

4 to 6 Years

BE /

Education (if blank degree and / or field of study not specified)

Degrees / Field of Study required : Bachelor of Engineering Bachelor of Technology

Degrees / Field of Study preferred :

Certifications (if blank certifications not specified)

Required Skills

Microsoft Dynamics 365 Customer Relationship Management (CRM)

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Process Analysis Communication Creativity CRM Analytics CRM Implementations CRM Project Management Customer Journey Analysis Data Management Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity Learning Agility Microsoft Dynamics 365 Microsoft Dynamics CRM Microsoft Dynamics Customer Relationship Management (CRM) Architecture Microsoft Dynamics Customer Relationship Management (CRM) Configuration Microsoft Dynamics Customer Relationship Management (CRM) Integration Microsoft Power Apps Operational Efficiency 4 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date

Required Experience :

Senior IC

Key Skills

Junit,Customer Service,Freelancing,Industrial Safety,ACCA,Arbitration

Employment Type : Full-Time

Experience : years

Vacancy : 1