Microsoft Dynamics 365 CRM Functional

We are Hiring for

Microsoft Dynamics 365 CRM Functional

Location Pan India

EXP : 6-8 Years

Microsoft Dynamics 365 CE Functional consultant – Job Description

Responsibilities

The candidate will work with the Sales & Marketing teams and help them configure the demo environments for the client demos.

The candidate should have the ability to understand business scenarios and provide solutions that leverage the Dynamics 365 platform.

The candidate will also help in translating the business requirements in Epics and User Stories.

The candidate will also be responsible for helping to conduct trainings for team members of the technology solution and create and maintain knowledge sharing documentation.

Knowledge of Dynamics 365 business applications for Customer Engagement and the related SDK

Proficient with configuration, customizing, and integrating Microsoft Dynamics CRM.

Significant experience working with Dynamics 365 Online and Microsoft Power Platform including PowerApps (Canvas, Portal and Model Driven Apps), Power Automate, Portal Pages and Dynamics 365 CE Apps.

Must have experience working on Business rules, workflows, Power Automate flows.

Additional Skills

Experience in DevOps would be an added advantage.

Related D365 Certifications would be an added advantage.

Experience with JAVA Script.

Experience & Background

Bachelor's degree in business administration, computer science, or equivalent

Min 4-6 years of experience as a business analyst / functional consultant

Proven track record of successful Microsoft Dynamics 365 Field Service, Customer Service, Sales implementation

Certification for a Functional Consultant role in Dynamics 365 Customer Insights, Dynamics 365 Sales, or Dynamics 365 Customer Service and Field Service

Experience in user training activities

Skilled in system configuration, customization, and data management within Microsoft Dynamics 365

Gap analysis between customer needs and Dynamics 365 capabilities

Pre-sales and demo experience

Strong analytical and problem-solving abilities, with a talent for converting business requirements into practical solutions

Highly organized and able to work independently without guidance

Excellent communication and interpersonal skills to work with different stakeholders

Excellent command of spoken and written English