HR Support Associate

Role : HR Support Associate

Location : In-office, Seshadripuram, Bengaluru

About Wisemonk

Wisemonk is India's #1 Employer of Record platform — helping global companies hire, pay, and manage top talent in India compliantly and effortlessly.

Role Overview

We're looking for a sharp and empathetic HR Support Associate to handle all employee concerns via Intercom. You'll be the first line of response for hundreds of employees across India — ensuring their questions, issues, and requests are resolved quickly , accurately , and with a human touch .

Key Responsibilities

• Own and manage all employee tickets on Intercom — from payroll queries to policy clarifications
• Ensure 100% resolution with clear communication and quick turnaround time
• Coordinate with internal teams (payroll, finance, HRBP, legal) to drive resolutions
• Maintain ticket logs, update FAQs, and escalate recurring issues for systemic fixes
• Track response and resolution time; identify ways to reduce them
• Maintain a helpful, professional tone in all interactions

What We're Looking For

Why Join Wisemonk

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Skills Required

HR Payroll, intercom